New process for VA Community Care travel reimbursement

Dear Veterans,

Did you know VA provides travel pay reimbursement for eligible Veterans and caregivers for mileage and other travel expenses to and from approved VA health care appointments?

Starting February 24, 2025, we’re updating how you submit a travel reimbursement claim for VA Community Care appointments to make the process smoother and faster.

Submitting a travel reimbursement claim for VA Community Care appointments:

1. Use VA Form 10-3542 (dated November 2024). You can fill out or print VA Form 10-3542 or get a copy in-person at the Beneficiary Travel Office at Cheyenne VA Medical Center.
2. Include proof of your completed community care appointment. This can be:
   • A doctor’s note, school or work release note from your
     provider, OR
   • a document on your provider’s letterhead with the date of 
     your appointment.
   

Alternative to paper filing: file your claim online for faster processing:

We encourage using the Beneficiary Travel Self-Service System (BTSSS) for quicker claim processing. With BTSSS, you can submit and track your claims online, upload documents and get reimbursed faster.

Need help using BTSSS? Check out these resources:

             • How to file a travel pay claim online
             • VA online travel pay reimbursement claim
                instructional videos

If you have questions, please call the Beneficiary Travel Department at (307) 778-7552.

Thank you for your service,
Beneficiary Travel Department
Cheyenne VA Health Care System