New process for VA Community Care travel reimbursement

Dear Veterans,

Did you know VA provides travel pay reimbursement for eligible Veterans and caregivers for mileage and other travel expenses to and from approved VA health care appointments?

Starting February 24, 2025, we’re updating how you submit a travel reimbursement claim for VA Community Care appointments to make the process smoother and faster.

Submitting a travel reimbursement claim for VA Community Care appointments:

1. Use VA Form 10-3542 (dated November 2024). You can fill out or print VA Form 10-3542 or get a copy in-person at the Beneficiary Travel Office at Cheyenne VA Medical Center.
2. Include proof of your completed community care appointment. This can be:
   • A doctor’s note, school or work release note from your
     provider, OR
   • a document on your provider’s letterhead with the date of 
     your appointment.
   

Alternative to paper filing: file your claim online for faster processing:

We encourage using the Beneficiary Travel Self-Service System (BTSSS) for quicker claim processing. With BTSSS, you can submit and track your claims online, upload documents and get reimbursed faster.

Need help using BTSSS? Check out these resources:

             • How to file a travel pay claim online
             • VA online travel pay reimbursement claim
                instructional videos

The following is a correction. This information replaces the phone number and office contact in the original post. I called the main number at TVHC and was transferred to “Travel Pay”, however after a 20 minute hold I gave up.

According to AI: For VA Tennessee Valley Health Care travel pay, use the online Beneficiary Travel Self-Service System (BTSSS) at VA.gov for claims, but for direct phone help with benefits or enrollment, call the VA’s main line at 800-698-2411, the health benefits line at 877-222-8387, or the Nashville regional office for benefits at 988 (select 1) or 800-827-1000, as there isn’t one specific travel pay number, but rather general lines and online systems.  Key Tip: Most travel pay issues are best handled by setting up your profile and submitting claims through the user-friendly BTSSS online portal.